Removal Van Haringey Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Haringey provides removal, loading, unloading, packing assistance, and related services to private and commercial customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business that books or receives the services.
Company means Removal Van Haringey, the service provider.
Services means any removal, transport, man and van, packing, loading, unloading, or related services provided by the Company.
Goods means the items, property, or belongings that the Company is requested to move, handle, or transport.
Service Area means the locations in which the Company operates, including Haringey and surrounding areas, as well as other UK destinations as agreed at the time of booking.
2. Scope of Services
2.1 The Company provides domestic and commercial removal and van services, including collection, loading, transport, unloading, and where agreed, packing and unpacking.
2.2 The exact scope of the Services will be as specified at the time of booking. The Customer is responsible for ensuring that all required details are fully disclosed, including property access, parking restrictions, volume and nature of Goods, and any special handling requirements.
2.3 The Company may use its own vehicles and personnel or suitably qualified subcontractors to perform the Services. In all cases, these Terms and Conditions will apply.
3. Booking Process
3.1 Bookings may be made via the Company’s accepted communication methods. A booking is only confirmed when the Company has accepted the booking and provided written or verbal confirmation, which may include a reference number, date, time window, and agreed charges.
3.2 The Customer must provide accurate information at the time of booking, including but not limited to:
(a) Collection and delivery addresses;
(b) Property type and floor level;
(c) Availability of lifts and any access restrictions;
(d) Parking availability and any permit requirements;
(e) Approximate volume or inventory of Goods;
(f) Any particularly heavy, fragile, or high-value items.
3.3 The Company reserves the right to amend the quoted price or decline the booking if the information provided by the Customer is incomplete or inaccurate, or if the Services requested are not feasible or safe in the circumstances.
3.4 Any quotation issued by the Company is valid for a limited time as stated at the time of issue and is subject to availability of vehicles and staff.
4. Pricing and Payment Terms
4.1 Charges may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Additional charges may apply for:
(a) Congestion charges, tolls, parking fees, or penalties incurred while lawfully performing the Services;
(b) Waiting time beyond the agreed allowance due to delays outside the Company’s control;
(c) Additional labour or time required where the volume of Goods exceeds that disclosed at booking;
(d) Dismantling or reassembly of furniture, where not originally agreed.
4.2 Unless otherwise stated, all prices are in pounds sterling and inclusive or exclusive of VAT according to applicable law and the Company’s VAT status at the time of service.
4.3 The Company may require a deposit to secure the booking. The balance of the charges shall be payable on or before completion of the Services, as specified in the booking confirmation.
4.4 Payment methods will be as accepted by the Company and may include card payments, bank transfer, or other agreed methods. The Customer must ensure that full payment is made when due.
4.5 If payment is not received when due, the Company reserves the right to:
(a) Suspend or refuse to continue Services;
(b) Apply reasonable interest on overdue amounts at the statutory rate;
(c) Retain Goods under a lien until full payment is received.
5. Customer Responsibilities
5.1 The Customer is responsible for ensuring that:
(a) All Goods are properly packed and prepared for transport unless the Company has agreed to provide packing services;
(b) Fragile or high-value items are clearly marked and brought to the attention of the Company before loading;
(c) The access at collection and delivery addresses is safe, lawful, and sufficient for the Company’s vehicle and staff to operate;
(d) Any necessary parking permissions, permits, or suspensions are arranged in advance, unless explicitly agreed that the Company will arrange them.
5.2 The Customer must be present, or have an authorised representative present, at the collection and delivery addresses to provide instructions, access, and to sign any relevant documentation.
5.3 The Customer must not request the Company to transport any items that are prohibited, illegal, hazardous, flammable, explosive, perishable, or otherwise unsuitable for transport, including but not limited to gas cylinders, fuels, chemicals, or live animals.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving notice to the Company.
6.2 If the Customer cancels a confirmed booking, the Company reserves the right to charge a cancellation fee as follows, unless otherwise agreed:
(a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited;
(b) Cancellation between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged;
(c) Cancellation less than 24 hours before the scheduled start time or failure to provide access: up to 100 percent of the quoted price may be charged.
6.3 If the Customer wishes to change the date, time, or scope of work, the Company will make reasonable efforts to accommodate the change, subject to availability. Additional charges may apply if the change results in extra time, distance, or resources.
6.4 The Company may cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or road closures. In such cases, the Company will attempt to provide as much notice as possible and will offer a new appointment or a refund of any pre-paid amounts for services not provided. The Company will not be liable for any consequential losses arising from such cancellation or rescheduling.
7. Liability and Insurance
7.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.
7.2 Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract is limited to a reasonable amount per job, taking into account the nature and value of the Goods. The Customer is encouraged to arrange adequate insurance cover for high-value items or the full value of the Goods.
7.3 The Company will not be liable for:
(a) Loss or damage arising from the Customer’s failure to pack items properly, unless the Company has agreed to undertake packing;
(b) Loss of or damage to items that are not packed in suitable containers where necessary;
(c) Loss of or damage to the following items, unless specifically declared and accepted in writing: jewellery, watches, precious metals, money, securities, documents, collections, fine art, antiques, or items of similar value;
(d) Normal wear and tear, or damage to furniture or items that are inherently weak, defective, or previously repaired;
(e) Loss or damage arising from wear, deterioration, leakage, or instability of assembled furniture or flat-pack items not originally assembled by the Company.
7.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of data, or any other consequential damage whatsoever.
7.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under UK law.
8. Claims and Complaints
8.1 Any visible loss of or damage to Goods should be reported to the Company’s staff as soon as reasonably possible and noted at the time of service where practicable.
8.2 The Customer must notify the Company in writing of any claim for loss or damage, providing reasonable details, within a reasonable time frame after the completion of the Services. The Company may request photographs, receipts, or other evidence to assess the claim.
8.3 The Company will investigate any properly notified claim and will respond within a reasonable period. Where liability is accepted, any compensation will be calculated in accordance with these Terms and Conditions and any applicable insurance arrangements.
9. Access, Parking, and Delays
9.1 The Customer is responsible for ensuring that suitable parking is available near the collection and delivery points. Charges for parking, permits, or penalties that could not reasonably be avoided while performing the Services may be added to the final invoice.
9.2 If access to the property is restricted or unsafe, the Company may refuse to move particular items or may suspend the Services until the issue is resolved. Additional charges may apply for any waiting time or rescheduled visits.
9.3 The Company is not responsible for delays caused by events beyond its reasonable control, including traffic congestion, road works, accidents, severe weather, or delays caused by the Customer or third parties. Where such delays occur, the Customer may be charged for additional time at the agreed rates.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with relevant UK waste management and environmental regulations.
10.2 The Company is not a general waste collection service. The Company will not remove or transport rubbish, hazardous waste, or materials that require a licensed waste carrier, unless this has been expressly agreed and the Company holds the necessary authorisations.
10.3 The Customer must not request the Company to dispose of items in an unlawful manner. Any waste or items removed for disposal must be handled in compliance with applicable regulations, and additional charges may apply for lawful disposal.
10.4 If the Company reasonably believes that any items constitute prohibited waste or hazardous materials, it may decline to transport or dispose of such items, and the Customer will remain responsible for them.
11. Right to Subcontract
11.1 The Company may subcontract all or part of the Services to carefully selected third parties. In such cases, the Company will continue to be responsible for the performance of the Services under these Terms and Conditions.
12. Data Protection and Privacy
12.1 The Company will process personal data in accordance with applicable UK data protection laws. Personal data provided by the Customer will be used for the purposes of managing bookings, providing the Services, processing payments, and handling queries or complaints.
12.2 The Company will take reasonable steps to keep personal information secure and will not sell or disclose personal data to third parties except as necessary to perform the Services, comply with legal obligations, or where the Customer has given consent.
13. Termination
13.1 The Company may terminate the contract with immediate effect if the Customer:
(a) Fails to pay any amount when due and does not remedy this within a reasonable period after being notified; or
(b) Behaves in an abusive, threatening, or unsafe manner towards the Company’s staff; or
(c) Requests the Company to act unlawfully or in breach of regulations.
13.2 On termination, the Customer will remain liable for all sums properly due up to the date of termination and for any reasonable costs incurred as a result of the termination.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that consumers resident elsewhere in the UK may also bring proceedings in their local courts where required by applicable law.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, correspondence, or understandings.
15.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Company’s prior written consent. The Company may assign or transfer its rights and obligations where reasonably necessary in connection with its business operations.