Privacy Policy - Removal Van Haringey

This Privacy Policy explains how Removal Van Haringey collects, uses, stores, and protects personal data. It applies to all Removal Van Haringey customers in the area, including individuals, households, and businesses that request moving, packing, storage, or related services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy is written to help you understand what data we process, why we process it, how long we keep it, who may receive it, and what rights you have over your information. We only collect and use personal data where we have a valid legal basis to do so.

1. Personal data we collect

We may collect the following types of personal data when you enquire about or use our services:

Identity details such as your name, title, and any account or booking reference.
Contact details including address, email address, and phone number.
Service details such as the moving date, addresses for collection and delivery, property access notes, and service preferences.
Payment information such as billing details and transaction records. We do not store full card details unless handled by a secure payment provider.
Communication records including emails, messages, calls, complaints, and feedback.
Operational information such as inventory lists, instructions, parking notes, and items requiring special handling.
Technical data where applicable, including basic website usage information, device data, or cookies used for site functionality and analytics.

In some cases, we may also process limited special category data if you choose to share information that is relevant to the service, for example accessibility requirements or health-related access needs. Where this occurs, we will only process it when necessary and with appropriate safeguards.

2. How we use your data

We use personal data for the following purposes:

To provide quotations and manage bookings.
To plan and deliver removal, packing, and related services.
To communicate with you about schedules, access, and service updates.
To process payments, invoices, and refunds.
To maintain records of services provided.
To respond to enquiries, complaints, and customer support requests.
To improve service quality, training, and operational efficiency.
To meet legal, accounting, and regulatory obligations.

We will only use your data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose and that use is permitted by law.

3. Lawful basis for processing

Under data protection law, we must have a lawful basis to process your personal data. Depending on the situation, we rely on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes preparing quotations, arranging services, delivering removals, and managing payments.

Legal obligation

We may process and retain certain data to comply with legal requirements, including tax, accounting, and record-keeping duties.

Legitimate interests

We may use personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. Examples include service improvement, internal administration, fraud prevention, and handling customer disputes.

Consent

Where required, such as for certain marketing communications or optional data processing, we will rely on your consent. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Vital interests and public interest

In rare circumstances, we may process data to protect someone’s vital interests or where required for reasons of public interest. These bases are used only when necessary and legally appropriate.

4. Data sharing and processors

We may share personal data with trusted third parties who act as processors or independent controllers depending on the service involved. These parties are only given access to the data necessary for their role and are required to protect it appropriately.

Examples of processors may include:

IT and cloud storage providers.
Payment processing services.
Accounting and invoicing systems.
Customer communication tools.
Professional advisers such as legal or financial advisers, where necessary.

We may also disclose data to public authorities, insurers, law enforcement, or courts where required by law or where necessary to protect our legal rights. We do not sell your personal data.

5. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the reason it is held.

Customer and booking records are typically kept for the period needed to complete the service and deal with any queries afterwards.
Financial and invoicing records are generally retained for the period required by tax and accounting law.
Complaint and correspondence records may be retained for a reasonable period to help resolve disputes and improve service.
Marketing preferences are kept until you opt out or withdraw consent.

When personal data is no longer required, we will securely delete, anonymise, or archive it in line with our retention procedures.

6. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or misuse. These measures may include access controls, secure storage, staff confidentiality obligations, and limiting access to only those who need it for their role.

While we work hard to protect your information, no system can be guaranteed to be completely secure. We therefore encourage you to share only the information needed for us to provide our services.

7. Your rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions or exemptions.

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you can ask us to delete your data in certain circumstances.
Right to restriction – you can ask us to limit how we use your data in certain cases.
Right to data portability – you can request your data in a structured, commonly used format where applicable.
Right to object – you can object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how your data is handled. We encourage you to raise concerns with us first so that we can try to resolve the matter promptly.

8. Children’s data

Our services are intended for adults or organisations arranging removals. We do not knowingly collect data from children unless it is unavoidably included in service records provided by a customer. If we become aware that we have collected children’s data without a valid reason, we will take appropriate steps to delete it.

9. International transfers

Where personal data is transferred outside the UK, we will ensure suitable safeguards are in place to protect it, such as adequacy regulations or approved contractual protections. Any transfer will be handled in accordance with applicable data protection law.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, operational practices, or service offerings. The most current version will apply to all Removal Van Haringey customers in the area. We recommend reviewing this policy periodically so that you remain informed about how your information is handled.

By using our services, you acknowledge that your personal data may be processed as described in this policy. We are committed to protecting your privacy and using your information responsibly, lawfully, and only where it is necessary for the services you request.